current bootcamp dates can be found at the bottom of this page … company training available on request!
COURSE DESCRIPTION
AWS Cloud Jump Start is a 1-week bootcamp from zero to hero (excluding self study before the bootcamp and afterwards for certification). You can expect a mix of practice and theory, complemented by valuable discussions and real-world experience!
current course dates can be found at the bottom of this page … company training available on request!
Course description
The Amazon Connect Essentials course is specifically designed for Customer Service Managers and Contact Center Supervisors who want to gain knowledge and skills in using Amazon Connect. This hands-on course covers basic concepts, features, and best practices to ensure effective contact center management.
It also includes hands-on exercises designed to reinforce concepts from the course.
Course objectives
In this course, you will learn:
Amazon Connect Basics: Get an introduction to Amazon Connect, including architecture, features, and key service quotas.
Configuring Contact Flows: Learn to create efficient call and chat flows to ensure a seamless customer experience. You’ll learn how to route calls, manage queues, and implement self-service options.
Agent and Security Profiles: You will learn to effectively deploy agents and create and configure security profiles. This includes creating and assigning routing profiles, configuring agent states, and agent coaching options.
Real-time monitoring and reporting: you will learn to use Amazon Connect’s monitoring tools to track key metrics and performance indicators. You’ll learn how to access real-time information about contact center health and generate reports.
Integration with other AWS services such as Amazon DynamoDB, AWS Lambda, or Amazon Lex.
Best practices and troubleshooting: get best practices for customizing and scaling Amazon Connect to meet your contact center’s specific needs. You will learn which tools to use for logging and error identification.
By the end of the course, you will have a solid understanding of Amazon Connect and will be able to apply the concepts and techniques learned to drive effective contact center management and improve the customer experience.
Intended audience
This course is intended for:
Customer Experience Manager
Customer Service Managers
Contact Center Supervisors
IT Professionals
Course duration and Price
1 day / virtual
€ 750.00 (excl. tax) per person (DE)
CHF 900.00 (excl. tax) per person (CH)
IMPORTANT: Please bring your notebook (Windows, Linux or Mac) to our trainings. If this is not possible, please contact us in advance.
Course materials are in English, on request also in German (if available).
Course language is German, on request also in English.
current course dates can be found at the bottom of this page … company training available on request!
Course description
Are you planning to run your container workloads in a cloud-based Kubernetes environment in the future? Have you recently been tasked with operating an EKS cluster and would now like to acquire the necessary know-how? Are you an experienced DevOps engineer looking to make the transition to the AWS cloud? Then “Operations on Kubernetes” is the right choice!
This course focuses on the operation of Kubernetes clusters and the associated AWS infrastructure. Through a mixture of theory and practice, we will convey content in a lasting manner and offer you the opportunity to put what you have learned into practice immediately.
Course objectives
Brush up on basic Kubernetes concepts
Learn advanced concepts such as RBAC, Ingress Controller, etc.
Familiarize with basic Kubernetes commands
Recognize and analyze key metrics
Identify and rectify disruptions in a systematic manner
Confidently perform Kubernetes cluster upgrades on Amazon EKS
Gain familiarity with common Kubernetes tooling
INTENDED AUDIENCE
This course is intended for:
People who plan to run their Kubernetes workloads on the Elastic Kubernetes Service (EKS) in the future
DevOps Engineers
System/Operations administrators
Prerequisites
We recommend that attendees of this course have:
Basic understanding of general networking concepts and multi-tier architectures
Basic understanding of container runtimes (Docker, containerd, etc.)
Basic understanding of container orchestration (Kubernetes, Docker Swarm, etc.)
Knowledge in the administration of microservices (git, bash, YAML/JSON, common text editors)
(Optional) Basic knowledge of AWS services (VPC, EC2, S3) is an advantage
current course dates can be found at the bottom of this page … company training available on request!
Course description
The first day of the Terraform Engineering course contains the same content as the Terraform Essentials course. The second day focuses on the practical integration of Terraform into production environments. Based on this requirement, advanced functionalities of Terraform will be discussed and also the ecosystem of helpful tools and concepts around Terraform and pipelines will be worked out by means of practical exercises. This course is particularly suitable for participants who want to use/implement Terraform productively.
Our trainers have excellent training skills and Terraform project experience.
We offer open trainings in Hamburg, Hanover and Düsseldorf. We are also happy to conduct training at your location.
Course objectives
In this course, you will learn to:
Understand benefits of using Terraform to create cloud resources
Understand Terraform basic commands and functionality
Understand and apply language concepts to efficiently write readable and reusable code
Gain hands-on experience working with Terraform
Understand and use advanced Terraform concepts
Helpful open source tools when used in pipelines/git-based workflows
Try out advanced terraform commands and coding
Prerequisites
We recommend that attendees of this course have:
Basic understanding of general networking concepts and multi-layer architectures.
Understanding of cloud computing concepts
Basic knowledge of basic AWS services (VPC, EC2, S3)
Basic knowledge of software development and system administration (git, Bash, advanced editor)
Basic understanding of git-based workflows/pipelines
IMPORTANT: Please bring your notebook (Windows, Linux or Mac) to our trainings. If this is not possible, please contact us in advance.
The practical exercises are performed in prepared working environments available via web browser – no software needs to be installed. The course materials are in English, the trainer’s course language is German.
current course dates can be found at the bottom of this page … company training available on request!
Course description
This course teaches experienced developers how to programmatically interact with AWS services to build web solutions. It guides you through a high-level architectural discussion on resource selection and dives deep into using the AWS Software Development Kits (AWS SDKs) and Command Line Interface (AWS CLI) to build and deploy your cloud applications. You will build a sample application during this course, learning how to set up permissions to the development environment, adding business logic to process data using AWS core services, configure user authentications, deploy to AWS cloud, and debug to resolve application issues. The course includes code examples to help you implement the design patterns and solutions discussed in the course. The labs reinforce key course content and help you to implement solutions using the AWS SDK for Python, .Net, and Java, the AWS CLI, and the AWS Management Console.
Course objectives
In this course, you will learn to:
Build a simple end-to-end cloud application using AWS Software Development Kits (AWS SDKs), Command Line Interface (AWS CLI), and IDEs.
Configure AWS Identity and Access Management (IAM) permissions to support a development environment.
Use multiple programming patterns in your applications to access AWS services.
Use AWS SDKs to perform CRUD (create, read, update, delete) operations on Amazon Simple Storage Service (Amazon S3) and Amazon DynamoDB resources.
Build AWS Lambda functions with other service integrations for your web applications.
Understand the benefits of microservices architectures and serverless applications to design.
Develop API Gateway components and integrate with other AWS services.
Explain how Amazon Cognito controls user access to AWS resources.
Build a web application using Cognito to provide and control user access.
Use DevOps methodology to reduce the risks associated with traditional application releases and identify AWS services that help in implementing DevOps practices.
Use AWS Serverless Application Model (AWS SAM) to deploy an application.
Intended audience
This course is intended for experienced:
Software developers
Solution architects
IT workers who want to improve their developing skills using AWS Services
Prerequisites
We recommend that attendees of this course have:
Working knowledge of AWS core services
Programming experience in any one of the following languages: Java, C#/.Net or Python
Activities
This course includes:
Training with instructor
Practical exercises
Course duration / Price
3 days
€ 2,095.00 (excl. tax) per person (DE)
CHF 2,500.00 (excl. tax) per person (CH)
Course outline
Day 1: Basics
Introduction to development in AWS
Selecting a data store
Developing storage solutions with Amazon S3
Developing Flexible NoSQL Solutions with Amazon DynamoDB
Day 2: Connecting Applications and Data with Event-Driven Processing
Working with Events
Developing Event Driven Solutions with Amazon Kinesis Stream
Developing Event Driven Solutions with Amazon SWF, Amazon SQS, and Amazon SNS
Developing Event Driven Solutions with AWS Lambda
Day 3: Developing and Deploying Secure and Scalable Applications
Develop secure applications
Capture data for scalability in the cache
Monitor your applications and AWS resources with Amazon CloudWatch
Deploy applications with AWS Elastic Beanstalk and AWS CloudFormation
IMPORTANT: Please bring your notebook (Windows, Linux or Mac) to our trainings. If this is not possible, please contact us in advance.
Course materials are in English, on request also in German (if available).
Course language is German, on request also in English.
You are currently viewing a placeholder content from HubSpot. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
