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AWS Cloud Jump Start

Written by Gemma Corrado on . Posted in tecRacer Trainings, Topseller, Training.

AWS Cloud Jump Start

current bootcamp dates can be found at the bottom of this page … company training available on request!

COURSE DESCRIPTION

AWS Cloud Jump Start is a 1-week bootcamp from zero to hero (excluding self study before the bootcamp and afterwards for certification). You can expect a mix of practice and theory, complemented by valuable discussions and real-world experience!

Content

Benefits

  • Project experienced, official AWS authorized instructors
  • 1 week bootcamp from zero to hero (excluding self study before the bootcamp and afterwards for certification)
  • Mix of hands-on, theory, accomplished with valuable discussions and real-world proven good practises experience
  • AWS Certified Solutions Architect Associate | Developer Associate Exam Voucher
  • Focus on the cloud fundamentals that matter in DACH Cloud market
  • Proven quality and success in private offered Cloud enablement paths

PRICE

  • € 2995.00 (excl. tax) per person (DE)

 

IMPORTANT: Please bring your notebook (Windows, Linux or Mac) to our training. If this is not possible, please contact us beforehand.

Course materials are in English, on request also in German (if available).
Course language is German, on request also in English.

Amazon Connect Essentials

Written by Gemma Corrado on . Posted in tecRacer Trainings, Topseller, Training.

Amazon Connect Essentials

current course dates can be found at the bottom of this page … company training available on request!

Course description

The Amazon Connect Essentials course is specifically designed for Customer Service Managers and Contact Center Supervisors who want to gain knowledge and skills in using Amazon Connect. This hands-on course covers basic concepts, features, and best practices to ensure effective contact center management.

It also includes hands-on exercises designed to reinforce concepts from the course.

Course objectives

In this course, you will learn:

  1. Amazon Connect Basics: Get an introduction to Amazon Connect, including architecture, features, and key service quotas.
  2. Configuring Contact Flows: Learn to create efficient call and chat flows to ensure a seamless customer experience. You’ll learn how to route calls, manage queues, and implement self-service options.
  3. Agent and Security Profiles: You will learn to effectively deploy agents and create and configure security profiles. This includes creating and assigning routing profiles, configuring agent states, and agent coaching options.
  4. Real-time monitoring and reporting: you will learn to use Amazon Connect’s monitoring tools to track key metrics and performance indicators. You’ll learn how to access real-time information about contact center health and generate reports.
  5. Integration with other AWS services such as Amazon DynamoDB, AWS Lambda, or Amazon Lex.
  6. Best practices and troubleshooting: get best practices for customizing and scaling Amazon Connect to meet your contact center’s specific needs. You will learn which tools to use for logging and error identification.

By the end of the course, you will have a solid understanding of Amazon Connect and will be able to apply the concepts and techniques learned to drive effective contact center management and improve the customer experience.

Intended audience

This course is intended for:

  • Customer Experience Manager
  • Customer Service Managers
  • Contact Center Supervisors
  • IT Professionals

Course duration and Price

  • 1 day / virtual
  • € 750.00 (excl. tax) per person (DE)
  • CHF 900.00 (excl. tax) per person (CH)

 

IMPORTANT: Please bring your notebook (Windows, Linux or Mac) to our trainings. If this is not possible, please contact us in advance.

Course materials are in English, on request also in German (if available).
Course language is German, on request also in English.

Container Essentials – Kubernetes

Written by Gemma Corrado on . Posted in tecRacer Trainings, Training.

Container Essentials – Kubernetes Training

current course dates can be found at the bottom of this page … company training available on request!

COURSE DESCRIPTION

After completing the course, you will have the following knowledge and skills:

  • Kubernetes Basics
  • Working with Kubernetes
  • Advanced Concepts
  • Tooling

COURSE DURATION / PRICE

  • 1 day / € 750.00 (excl. tax) per person (DE)

 

Can be combined with Container Essentials – Docker and – ECS as desired.

 

IMPORTANT: Please bring your notebook (Windows, Linux or Mac) to our training. If this is not possible, please contact us beforehand.

Course materials are in English, on request also in German (if available).
Course language is German, on request also in English.

Container Essentials – ECS

Written by Gemma Corrado on . Posted in Container Training, Container Training, tecRacer Trainings, Training.

Container Essentials – ECS Training

current course dates can be found at the bottom of this page … company training available on request!

COURSE DESCRIPTION

In the “Elastic Container Service (ECS)” module of our “Container Essentials” course series, you will learn about the Amazon Elastic Container Service (ECS), a cloud service that enables you to efficiently and seamlessly orchestrate your container workloads. During the course of one training day, you will be offered a comprehensive overview of the service, from basic concepts, scaling and data storage to networking and monitoring. Thanks to numerous live demos and practical labs, you can gain real hand-on experience in the cloud.

COURSE OBJECTIVES

In this course, you will learn to:

  • Understand the basics of the Elastic Container Services (ECS)
  • Understand and apply ECS concepts & components
  • Control the scheduling and deployment of container workloads
  • Understand and apply automatic scaling of workloads
  • Know how workloads communicate inside and outside the cluster
  • Know possible solutions for storing container data
  • Be able to monitor ECS clusters and the workloads within them
  • Know the limitations of ECS and be able to compare it with other orchestration tools

INTENDED AUDIENCE

This course is intended for:

  • Individuals looking for a cloud-based container orchestration tool
  • Those who plan to migrate their container workloads to AWS
  • DevOps engineers
  • System/operations administrators

ACTIVITIES

This course includes:

  • Instructor-lead training
  • Live demos
  • Practical labs

COURSE DURATION / PRICE

  • 1 day / € 750.00 (excl. tax) per person (DE)

COURSE OUTLINE

  • Introduction
  • Terminologies, concepts and components
  • Amazon Elastic Container Registry (ECR)
  • Authorization (coupling with IAM identities)
  • Task placement and scheduling
  • Automatic scaling
  • Load balancing
  • ECS Capacity Provider
  • Networking
  • Secrets management
  • Storage
  • Logging, monitoring and tracing

 

Can optionally be combined with the “Container Essentials” modules “Containerization” and “Kubernetes“.

IMPORTANT: Please bring your notebook (Windows, Linux or Mac) to our training. If this is not possible, please contact us beforehand.

The course materials are available in English.
The course language is German, but can also be held in English on request.

Container Essentials – Docker

Written by Gemma Corrado on . Posted in tecRacer Trainings, Training.

Container Essentials – Docker Training

current course dates can be found at the bottom of this page … company training available on request!

COURSE DESCRIPTION

After completing the course, you will have the following knowledge and skills:

  • Understanding the basics of Docker
  • Using basic commands correctly
  • Building your own container images
  • Manage containers or multiple containers
  • Understand the advantages and disadvantages of Docker

COURSE DURATION / PRICE

  • 1 day / € 750.00 (excl. tax) per person (DE)

 

Can be combined with Container Essentials – ECS and – Kubernetes as desired.

 

IMPORTANT: Please bring your notebook (Windows, Linux or Mac) to our training. If this is not possible, please contact us beforehand.

Course materials are in English, on request also in German (if available).
Course language is German, on request also in English.