Price estimation and optimization strategies for Amazon Connect Customer Contact Center
There are different methodologies for estimating and optimizing pricing in AWS. You pay for what you use, and if you use too much, you pay too much. The usage and the price especially for our Amazon Connect Customer projects differs with changing processes and technical architecture decisions. To adress that challenge, we have developed a flow-based estimation strategy, which we use in our discussions with customers to find the best solution. This tool provides the transparency you need to choose between different architectures based on their features and costs. We’ll show you a real-world example in which we reduced technical costs by 11%. This was only possible thanks to the transparency gained by comparing different approaches.