Brandnew Connect AI Agents with CloudFormation generated prompt is in need of detective work
Amazon Connect has some really cool AI features. One of them is the Agent Assist, which allows agents to quickly access relevant information and insights during customer interactions. To adapt the behaviour to your own needs, you can do some prompt engineering and use your own prompts. And of course we use IAC - infrastructure as code, that means CloudFormation. BUT as the features are so new, the error messages are much to short. So let`s do some detective work. And automation…