The trade fair for digital customer service innovation
November 4–5, 2026 | Düsseldorf | tecRacer Booth No. M08
tecRacer at Service Summit 2026
How can customer service become a real competitive advantage?
Service Summit 2026 brings together the leading minds and companies in digital customer service, customer experience and B2B digitalization. With more than 150 speakers, over 100 exhibitors and more than 1,500 attendees, Düsseldorf will be all about the future of customer communication.
The focus is on the latest developments in artificial intelligence, automation, voice AI and omnichannel strategies – exactly the technologies that are transforming customer service for good.
Our team will be on site to show how modern cloud and AI technologies pave the way to an intelligent contact center.
Termin & Details
- Date: 4.-5. November 2026
- Venue: Düsseldorf
Amazon Connect: The next step for your customer service
Visit us at Booth No. M08 and discover how Amazon Connect rethinks customer communication.
Amazon Connect brings communication channels such as voice and chat together in one cloud-based contact center. AI-powered features enable intelligent self-service, automated conversations and more efficient support for service agents.
The goal: get customers to the right solution faster while taking pressure off your service teams.
From the first inquiry to the right solution
Picture this: a customer calls your company. Instead of working her way through rigid menu structures, she simply describes her request in her own words.
An intelligent, AI-powered service understands the request, provides relevant information and resolves simple inquiries right away. If she needs personal assistance, she is routed directly to the right person, along with all the information already collected.
And it doesn’t stop at the phone: omnichannel communication connects different touchpoints so you can meet customers wherever they prefer to communicate.
The result: shorter wait times, more efficient processes and a customer experience built around your customers’ needs.
Our Masterclass
In addition to our booth, we’re also hosting a masterclass at Service Summit.
Title: Understanding customers before they ask: Next-generation AI in the contact center with Amazon Connect Customer
November 5, 2026 | 1:45–2:00 pm | Matterhorn
What if your contact center knew every customer from the very first contact – their history, their intent and their request?
In our masterclass, we’ll show how real-time, AI-powered customer understanding becomes possible with Amazon Connect Customer, and the concrete difference it makes for customer experience and efficiency.
Learn how Amazon Connect, voice AI, intelligent chatbots and automated self-service work together to understand customer requests faster, make interactions more personal and give your agents targeted support.
15 minutes packed with ideas for the next generation of your customer service.
Meet our Amazon Connect team
Want to know how Amazon Connect fits into your existing contact center landscape? Looking for concrete AI use cases, or planning to modernize your customer communication step by step?
Then come and talk to us at Booth No. M08.
Our experts look forward to learning about your challenges, showing you concrete options and discussing the next steps together.
See you in Düsseldorf!
November 4–5, 2026 | Düsseldorf | Booth No. M08
Visit tecRacer at Service Summit 2026 and see how Amazon Connect makes the customer service of the future possible.
