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Amazon Connect Essentials

Written by Gemma Corrado on . Posted in tecRacer Trainings, Topseller, Training.

Amazon Connect Essentials

current course dates can be found at the bottom of this page … company training available on request!

Course description

The Amazon Connect Essentials course is specifically designed for Customer Service Managers and Contact Center Supervisors who want to gain knowledge and skills in using Amazon Connect. This hands-on course covers basic concepts, features, and best practices to ensure effective contact center management.

It also includes hands-on exercises designed to reinforce concepts from the course.

Course objectives

In this course, you will learn:

  1. Amazon Connect Basics: Get an introduction to Amazon Connect, including architecture, features, and key service quotas.
  2. Configuring Contact Flows: Learn to create efficient call and chat flows to ensure a seamless customer experience. You’ll learn how to route calls, manage queues, and implement self-service options.
  3. Agent and Security Profiles: You will learn to effectively deploy agents and create and configure security profiles. This includes creating and assigning routing profiles, configuring agent states, and agent coaching options.
  4. Real-time monitoring and reporting: you will learn to use Amazon Connect’s monitoring tools to track key metrics and performance indicators. You’ll learn how to access real-time information about contact center health and generate reports.
  5. Integration with other AWS services such as Amazon DynamoDB, AWS Lambda, or Amazon Lex.
  6. Best practices and troubleshooting: get best practices for customizing and scaling Amazon Connect to meet your contact center’s specific needs. You will learn which tools to use for logging and error identification.

By the end of the course, you will have a solid understanding of Amazon Connect and will be able to apply the concepts and techniques learned to drive effective contact center management and improve the customer experience.

Intended audience

This course is intended for:

  • Customer Experience Manager
  • Customer Service Managers
  • Contact Center Supervisors
  • IT Professionals

Course duration and Price

  • 1 day / virtual
  • € 750.00 (excl. tax) per person (DE)
  • CHF 900.00 (excl. tax) per person (CH)

 

IMPORTANT: Please bring your notebook (Windows, Linux or Mac) to our trainings. If this is not possible, please contact us in advance.

Course materials are in English, on request also in German (if available).
Course language is German, on request also in English.

AWS Migrations Essentials

Written by Gemma Corrado on . Posted in AWS Training, Training.

  • Aws Advanced Training Partner

  • Aws Premium Consuting Partner

AWS Migrations Essentials

Please find our upcoming course dates at the end of this page!

Course description

This course is intended to provide solutions Architects with the foundational knowledge required to successfully plan and perform lift and shift migrations to the AWS Cloud. In this course you will learn about methodologies for discovering, planning, performing, and tracking migrations by using various AWS tools and services.

COURSE OBJECTIVES

In this course, you will learn to:

  • Determine cloud readiness and migration strategies using assessment tools and services provided by Amazon Web Services (AWS).
  • Articulate the key tasks involved in planning and mobilizing migrations.
  • Describe, at a high level, the Amazon Web Services (AWS) services, resources, and tools necessary for migrations of data and databases.
  • Describe, at a high level, the Amazon Web Services (AWS) services, resources, and tools necessary for migrations of applications.

INTENDED AUDIENCE

This course is intended for:

  • Technical audience (solutions architects, developers, and administrators) with limited to no knowledge on cloud migration.

PREREQUISITES

We recommend that attendees of this course have:

ACTIVITIES

This course includes:

  • presentations
  • demonstrations
  • assessments
  • hands-on labs

COURSE DURATION / PRICE

  • 1 day
  • € 750,00 (excl. tax) per person (DE)

Course outline

Day 1

  • Module 0: Course Introduction
    • Introductions
    • Course overview
  • Module 1: Assess
    • Migration phases
    • Migration drivers and outcomes
    • Cloud Adoption Readiness Tool (CART)
    • Migration Readiness Assessment (MRA)
    • Migration Evaluator
    • Migration Portfolio Assessment (MPA)
  • Module 2: Mobilize
    • Landing zones
    • AWS Application Discovery Service
    • Migration strategies
    • AWS Migration Hub
  • Module 3: Migrate and Modernize: Database and Data Migration
    • AWS Database Migration Service (AWS DMS)
    • Data migration
    • Lab 1: Database Migration with AWS DMS
  • Module 4: Migrate and Modernize: AWS Application Migration Service
    • Migrate servers with AWS Application Migration Service (AWS MGN)
    • Modernization phases
    • AWS Well-Architected Framework for migration
    • Application optimization
    • Lab 2: Application Migration with AWS MGN
  • Module 5: Course Summary

IMPORTANT: Please bring your notebook (Windows, Linux or Mac) to our trainings. If this is not possible, please contact us in advance.

Course materials are in English, on request also in German (if available).
The Course language is German, on request also in English.

Neue Termine in Planung!

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One Day AWS Jam

Written by Gemma Corrado on . Posted in AWS Training, Training.

  • Aws Advanced Training Partner

  • Aws Premium Consuting Partner

One Day AWS Jam

Please find our upcoming course dates at the end of this page!

Course description

Put your skills to the test by solving challenges in a fun way!

COURSE OBJECTIVES

Engage:

  • Work on mastering common AWS use cases and operational tasks to earn points.
  • Compete with rivals for the prestigious top spot on the leaderboard.

Learn, and improve your AWS skills:

  • Learn best practices from AWS experts, gain real-life experience, and solve scenarios that teach you AWS skills through independent discovery, learning, and hands-on building.

Validate:

  • Earn points for solving challenges using AWS-provided infrastructure according to proven best practices.
  • Compare your performance with your peers!

INTENDED AUDIENCE

Who should participate in the Jam?

A Jam is designed to challenge people of all technical skill levels. There will be some easy, medium, and difficult challenges in all different topics and technologies. For challenges that cover topics that are new or too difficult for the user, the Jam platform provides hints to help participants learn best practices.

COURSE DURATION / PRICE

  • 1 day
  • € 750.00 (excl. tax) per person (DE)

IMPORTANT: Please bring your notebook (Windows, Linux or Mac) to our trainings. If this is not possible, please contact us in advance.

Course materials are in English, on request also in German (if available).
The Course language is German, on request also in English.

Neue Termine in Planung!

Continue reading

Container Essentials – Kubernetes

Written by Gemma Corrado on . Posted in tecRacer Trainings, Training.

Container Essentials – Kubernetes Training

current course dates can be found at the bottom of this page … company training available on request!

COURSE DESCRIPTION

After completing the course, you will have the following knowledge and skills:

  • Kubernetes Basics
  • Working with Kubernetes
  • Advanced Concepts
  • Tooling

COURSE DURATION / PRICE

  • 1 day / € 750.00 (excl. tax) per person (DE)

 

Can be combined with Container Essentials – Docker and – ECS as desired.

 

IMPORTANT: Please bring your notebook (Windows, Linux or Mac) to our training. If this is not possible, please contact us beforehand.

Course materials are in English, on request also in German (if available).
Course language is German, on request also in English.

Container Essentials – ECS

Written by Gemma Corrado on . Posted in Container Training, Container Training, tecRacer Trainings, Training.

Container Essentials – ECS Training

current course dates can be found at the bottom of this page … company training available on request!

COURSE DESCRIPTION

In the “Elastic Container Service (ECS)” module of our “Container Essentials” course series, you will learn about the Amazon Elastic Container Service (ECS), a cloud service that enables you to efficiently and seamlessly orchestrate your container workloads. During the course of one training day, you will be offered a comprehensive overview of the service, from basic concepts, scaling and data storage to networking and monitoring. Thanks to numerous live demos and practical labs, you can gain real hand-on experience in the cloud.

COURSE OBJECTIVES

In this course, you will learn to:

  • Understand the basics of the Elastic Container Services (ECS)
  • Understand and apply ECS concepts & components
  • Control the scheduling and deployment of container workloads
  • Understand and apply automatic scaling of workloads
  • Know how workloads communicate inside and outside the cluster
  • Know possible solutions for storing container data
  • Be able to monitor ECS clusters and the workloads within them
  • Know the limitations of ECS and be able to compare it with other orchestration tools

INTENDED AUDIENCE

This course is intended for:

  • Individuals looking for a cloud-based container orchestration tool
  • Those who plan to migrate their container workloads to AWS
  • DevOps engineers
  • System/operations administrators

ACTIVITIES

This course includes:

  • Instructor-lead training
  • Live demos
  • Practical labs

COURSE DURATION / PRICE

  • 1 day / € 750.00 (excl. tax) per person (DE)

COURSE OUTLINE

  • Introduction
  • Terminologies, concepts and components
  • Amazon Elastic Container Registry (ECR)
  • Authorization (coupling with IAM identities)
  • Task placement and scheduling
  • Automatic scaling
  • Load balancing
  • ECS Capacity Provider
  • Networking
  • Secrets management
  • Storage
  • Logging, monitoring and tracing

 

Can optionally be combined with the “Container Essentials” modules “Containerization” and “Kubernetes“.

IMPORTANT: Please bring your notebook (Windows, Linux or Mac) to our training. If this is not possible, please contact us beforehand.

The course materials are available in English.
The course language is German, but can also be held in English on request.