Articles tagged with "level-300"

In spite of the diversity of social media communication channels, email is still the most used communication channel. According to a survey of the Bundesnetzagentur nearly as much used as messenger services. Using GenAI in combination with email communication can really boost the automation for your Amazon Connect contact center. And for the communication to work properly, many AWS services have to work together properly also. Let’s have a look at how TTT tips, tools, and traceability can help you to achieve that.

We built a shared Firewall using AWS WAF Web ACL that sits in front of all our CloudFront distributions and blocks all traffic from Russia, Belarus and five Russian-occupied regions in Ukraine fulfilling the customers legal and compliance requirements. One config file controls everything — which countries get blocked, which apps are protected. WAF ACL Rules are copy-paste ready below for AWS CLI or Console.

A few months ago we supported a customer with a data migration project and one of the most important aspect of the migration was to make sure data duplicates were not reproduced in the new data layer but instead copied only once and to have duplicates of a file listed as references in the new data layer. To solve the uniqueness challenge we built a deduplication machine mainly using Amazon S3 and DynamoDB.

Running Prisma ORM in AWS Lambda with RDS in a private VPC is a good pattern for building type-safe serverless applications. However, documentation on this setup is sparse, and developers typically encounter two critical challenges that aren’t immediately obvious: correctly bundling Prisma’s binary dependencies for Lambda’s environment and automating database migrations through CDK without external CI/CD orchestration.

If you manage AWS infrastructure with code, the European Sovereign Cloud adds a new partition to think about. Different endpoints, separate IAM, its own console. This guide covers what works out of the box, what needs changes, and the patterns that help when you deploy across both ESC and commercial AWS.

I want to know what my customer wants! And I want to automate it. I tried “classical” NLU and “modern” LLM - but we do not understand 100% of the queries. How to achieve that? Well, there is a third twin. Let’s have a look how we achieved 100% correctness with the HelloFresh chatbot intent resolution.

Amazon Connect has some really cool AI features. One of them is the Agent Assist, which allows agents to quickly access relevant information and insights during customer interactions. To adapt the behaviour to your own needs, you can do some prompt engineering and use your own prompts. And of course we use IAC - infrastructure as code, that means CloudFormation. BUT as the features are so new, the error messages are much to short. So let`s do some detective work. And automation…

The Mailbox challenge: Amazon SES, the simple Email Service, has no mailboxes. What if you want to use it as a mail server and just have a mailbox? Just Build an IMAP Server - Here’s How.