{"id":9002,"date":"2023-07-21T11:38:04","date_gmt":"2023-07-21T09:38:04","guid":{"rendered":"https:\/\/www.tecracer.com\/?p=9002"},"modified":"2024-09-24T14:02:02","modified_gmt":"2024-09-24T12:02:02","slug":"cx-evolution-conversational-generative-ai-amazon-connect","status":"publish","type":"post","link":"https:\/\/www.tecracer.com\/en\/events-en\/past-events\/cx-evolution-conversational-generative-ai-amazon-connect\/","title":{"rendered":"The evolution of CX with AWS: Conversational and Generative AI in perfect interaction with Amazon Connect in Munich!"},"content":{"rendered":"<p>This <a href=\"https:\/\/sites.tecracer.com\/cx-evolution-mit-aws-conversational-generative-ai-amazon-connect\" target=\"_blank\" rel=\"noopener\">event<\/a> will focus on the integration of Amazon Connect and Conversational and Generative AI to improve the quality of customer service. <img decoding=\"async\" class=\"xz74otr\" src=\"https:\/\/static.xx.fbcdn.net\/images\/emoji.php\/v9\/t1\/1\/16\/1f4c8.png\" alt=\"\ud83d\udcc8\" width=\"16\" height=\"16\" \/><\/p>\n<p>Don&#8217;t miss this great opportunity to learn first-hand about the latest developments and innovations in Customer Experience and Customer Service!<\/p>\n<p>Our experts Halit \u00d6zmen (AWS) and Max Wall (tecRacer) will present innovative applications and best practices that can improve the efficiency and effectiveness of customer service through the use of artificial intelligence.<\/p>\n<p>Furthermore, Camilla Thoresen, Product Manager at our customer kiwi.com, shares their experiences with a complex migration of a global 24\/7 contact center to Amazon Connect!<\/p>\n<p>Whether you are a CX expert or interested in the latest technological developments in customer service, this event will provide you with valuable insights and practical knowledge!<\/p>\n<p>Date<br \/>\n13.09.2023<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This event will focus on the integration of Amazon Connect and Conversational and Generative AI to improve the quality of customer service. Don&#8217;t miss this great opportunity to learn first-hand about the latest developments and innovations in Customer Experience and Customer Service! Our experts Halit \u00d6zmen (AWS) and Max Wall (tecRacer) will present innovative applications [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":9014,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[172],"tags":[],"class_list":["post-9002","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-past-events"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The evolution of CX with AWS: Conversational and Generative AI in perfect interaction with Amazon Connect in Munich! - tecRacer<\/title>\n<meta name=\"description\" content=\"You are kindly invited to the Amazon Connect and Conversational and Generative AI event in Munich!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tecracer.com\/en\/events-en\/past-events\/cx-evolution-conversational-generative-ai-amazon-connect\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The evolution of CX with AWS: Conversational and Generative AI in perfect interaction with Amazon Connect in Munich!\" \/>\n<meta property=\"og:description\" content=\"You are kindly invited to the Amazon Connect and Conversational and Generative AI event in Munich!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tecracer.com\/en\/events-en\/past-events\/cx-evolution-conversational-generative-ai-amazon-connect\/\" \/>\n<meta property=\"og:site_name\" content=\"tecRacer\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/tecRacer\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-21T09:38:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-24T12:02:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.tecracer.com\/wp-content\/uploads\/2023\/07\/ConAI_Social.jpg.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Gemma Corrado\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@tecRacer\" \/>\n<meta name=\"twitter:site\" content=\"@tecRacer\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Gemma Corrado\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.tecracer.com\\\/en\\\/events-en\\\/past-events\\\/cx-evolution-conversational-generative-ai-amazon-connect\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.tecracer.com\\\/en\\\/events-en\\\/past-events\\\/cx-evolution-conversational-generative-ai-amazon-connect\\\/\"},\"author\":{\"name\":\"Gemma Corrado\",\"@id\":\"https:\\\/\\\/www.tecracer.com\\\/en\\\/#\\\/schema\\\/person\\\/70fd9edb47731f96225be586e039c8d6\"},\"headline\":\"The evolution of CX with AWS: Conversational and Generative AI in perfect interaction with Amazon Connect in Munich!\",\"datePublished\":\"2023-07-21T09:38:04+00:00\",\"dateModified\":\"2024-09-24T12:02:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.tecracer.com\\\/en\\\/events-en\\\/past-events\\\/cx-evolution-conversational-generative-ai-amazon-connect\\\/\"},\"wordCount\":146,\"publisher\":{\"@id\":\"https:\\\/\\\/www.tecracer.com\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.tecracer.com\\\/en\\\/events-en\\\/past-events\\\/cx-evolution-conversational-generative-ai-amazon-connect\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.tecracer.com\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/ConAI_Social.jpg.png\",\"articleSection\":[\"Past Events\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.tecracer.com\\\/en\\\/events-en\\\/past-events\\\/cx-evolution-conversational-generative-ai-amazon-connect\\\/\",\"url\":\"https:\\\/\\\/www.tecracer.com\\\/en\\\/events-en\\\/past-events\\\/cx-evolution-conversational-generative-ai-amazon-connect\\\/\",\"name\":\"The evolution of CX with AWS: Conversational and Generative AI in perfect interaction with Amazon Connect in Munich! 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