{"id":16071,"date":"2026-02-27T09:06:51","date_gmt":"2026-02-27T08:06:51","guid":{"rendered":"https:\/\/www.tecracer.com\/?p=16071"},"modified":"2026-03-16T13:55:46","modified_gmt":"2026-03-16T12:55:46","slug":"webinar-amazon-connect-ai-agents","status":"publish","type":"post","link":"https:\/\/www.tecracer.com\/en\/events-en\/past-events\/webinar-amazon-connect-ai-agents\/","title":{"rendered":"Webinar \u2013 Improving Customer and Agent Experience with Amazon Connect AI Agents"},"content":{"rendered":"<h2><span style=\"color: #f86b00;\"><a style=\"color: #f86b00;\" href=\"https:\/\/tecracer.clickmeeting.com\/692527971\/register\" target=\"_blank\" rel=\"noopener\">Free of charge: A technical deep dive for contact centre decision-makers<\/a><\/span><\/h2>\n<div style=\"display: flex; flex-wrap: wrap; gap: 40px; align-items: flex-start; margin: 30px 0; line-height: 1.6;\">\n<div style=\"flex: 1; min-width: 320px;\">\n<p style=\"font-weight: bold; margin-top: 0; margin-bottom: 20px;\">AI implementation with real added value instead of empty buzzwords.<\/p>\n<p>AI Agents are the trending topic of 2026 \u2013 but what do they actually mean for your daily contact centre operations based on Amazon Connect? The question remains: do they truly improve service, or do they lead to new frustrations for customers and employees?<\/p>\n<p>In this <strong>German-language webinar<\/strong>, <strong>Malte Ramuschkat<\/strong>, Amazon Connect Specialist at tecRacer, provides an unfiltered perspective on the technology. We look behind the marketing promises and analyse how to deploy AI agents strategically and effectively.<\/p>\n<p>In this compact webinar, we share our findings \u2013 hands-on, honest, and with a clear focus on the dual perspective: customer and agent.<\/p>\n<\/div>\n<div style=\"flex: 0 0 320px; background-color: #f7f7f7; padding: 25px; border-radius: 8px; border-top: 5px solid #ff9900; box-shadow: 0 4px 12px rgba(0,0,0,0.05);\">\n<h3 style=\"margin-top: 0; border-bottom: 1px solid #ddd; padding-bottom: 10px;\">Date &amp; Details<\/h3>\n<ul style=\"list-style: none; padding: 0; margin: 20px 0;\">\n<li style=\"margin-bottom: 12px;\"><strong>Date:<\/strong> 11 March 2026<\/li>\n<li style=\"margin-bottom: 12px;\"><strong>Time:<\/strong> 11:00 \u2013 11:30 AM (CET)<\/li>\n<li style=\"margin-bottom: 12px;\"><strong>Language:<\/strong> German<\/li>\n<li style=\"margin-bottom: 12px;\"><strong>Location:<\/strong> Online (Webinar)<\/li>\n<li style=\"margin-bottom: 12px;\"><strong>Speaker:<\/strong> Malte Ramuschkat<\/li>\n<\/ul>\n<div style=\"margin-top: 25px;\"><a style=\"background-color: #ff9900; color: #ffffff; text-decoration: none; padding: 12px 20px; border-radius: 4px; display: block; font-weight: bold; text-align: center;\" href=\"https:\/\/tecracer.clickmeeting.com\/692527971\/register\" target=\"_blank\" rel=\"noopener\">REGISTER FOR THE WEBINAR<\/a><\/div>\n<\/div>\n<\/div>\n<h3>What to expect in the webinar<\/h3>\n<ul>\n<li><strong>Automation without frustration<\/strong><br \/>\nHow AI agents resolve repetitive enquiries independently while maintaining high customer satisfaction.<\/li>\n<li><strong>Real-time Agent Assist<\/strong><br \/>\nHow your employees are supported and relieved by AI, rather than being replaced by technology.<\/li>\n<li><strong>An honest assessment<\/strong><br \/>\nWhen an investment in AI is truly worth it \u2013 and when a classic IVR (Interactive Voice Response) is still the better choice.<\/li>\n<li><strong>Real-world challenges<\/strong><br \/>\nPractical insights into integration, training, and necessary fallback strategies.<\/li>\n<\/ul>\n<div style=\"display: flex; flex-wrap: wrap; gap: 40px; align-items: center; margin: 40px 0; background-color: #f7f7f7; padding: 30px; border-radius: 8px; border-left: 5px solid #ff9900; box-shadow: 0 4px 12px rgba(0,0,0,0.05);\">\n<div style=\"flex: 0 0 150px; text-align: center;\"><img decoding=\"async\" style=\"width: 120px; height: 120px; border-radius: 50%; object-fit: cover; border: 3px solid #ffffff; box-shadow: 0 2px 6px rgba(0,0,0,0.1);\" src=\"https:\/\/www.tecracer.com\/wp-content\/themes\/yootheme\/cache\/e2\/dialogworld-e2eb027a.webp\" alt=\"Martina Bischofberger\" \/><\/div>\n<div style=\"flex: 1; min-width: 300px;\">\n<p style=\"font-weight: bold; margin-top: 0; margin-bottom: 5px; font-size: 1.2em;\">DIALOGWORLD AG \u2013 2025<\/p>\n<p style=\"margin: 0 0 15px 0; color: #777; font-size: 0.95em;\">Martina Bischofberger, CDO DialogWorld AG<\/p>\n<p style=\"font-style: italic; margin-bottom: 15px; line-height: 1.5;\">\u201cWith the support of tecRacer, we were able to successfully migrate over 250 service lines within three months. The migration included comprehensive training for our administrators, management, and customer advisors. Furthermore, numerous integrations and application-specific solutions, such as an app for individual callbacks, were successfully built during this period.\u201d<\/p>\n<\/div>\n<\/div>\n<h3>Why you should attend<\/h3>\n<p>This webinar is not just another AWS sales presentation with &#8220;perfect demos&#8221;. You will receive a well-founded assessment from a practitioner who understands the daily challenges of contact centre operations. We show you the &#8220;sweet spot&#8221;: the point where AI takes over and where it must seamlessly hand over to a human.<\/p>\n<p><strong>Target Group:<\/strong><\/p>\n<ul>\n<li><strong>Contact Centre Managers<\/strong> who want to reduce waiting times and increase agent productivity.<\/li>\n<li><strong>Customer Experience Leads<\/strong> looking to optimise self-service.<\/li>\n<li><strong>IT Managers<\/strong> who are already using or evaluating Amazon Connect.<\/li>\n<li><strong>Managing Directors<\/strong> who need to evaluate the ROI of AI solutions in customer service.<\/li>\n<\/ul>\n<p><span style=\"color: #f86b00; font-size: 14pt;\"><strong><a style=\"color: #f86b00;\" href=\"https:\/\/tecracer.clickmeeting.com\/692527971\/register\" target=\"_blank\" rel=\"noopener\">Register now for free and shape the future of your contact centre<\/a><\/strong><\/span><\/p>\n<p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"Event\",\n  \"name\": \"Webinar: Improve both Customer and Agent Experience with Amazon Connect AI Agents\",\n  \"startDate\": \"2026-03-05T11:00:00+01:00\",\n  \"endDate\": \"2026-03-05T11:30:00+01:00\",\n  \"eventStatus\": \"https:\/\/schema.org\/EventScheduled\",\n  \"eventAttendanceMode\": \"https:\/\/schema.org\/OnlineEventAttendanceMode\",\n  \"inLanguage\": \"de-DE\",\n  \"location\": {\n    \"@type\": \"VirtualLocation\",\n    \"url\": \"https:\/\/tecracer.clickmeeting.com\/692527971\/register\"\n  },\n  \"image\": [\n    \"https:\/\/www.tecracer.com\/wp-content\/uploads\/tecracer-logo.png\" \n  ],\n  \"description\": \"A technical deep dive for contact centre decision-makers: Learn how Amazon Connect AI agents automate repetitive enquiries and support agents in real-time. 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AI Agents are the trending topic of 2026 \u2013 but what do they actually mean for your daily contact centre operations based on Amazon Connect? The question remains: do they truly improve service, or [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":16081,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[172],"tags":[],"class_list":["post-16071","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-past-events"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Amazon Connect AI Agents: Webinar for Contact Centres - tecRacer<\/title>\n<meta name=\"description\" content=\"Learn in this tecRacer webinar how Amazon Connect AI Agents improve Customer &amp; Agent Experience. 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