{"id":15655,"date":"2026-01-07T14:36:16","date_gmt":"2026-01-07T13:36:16","guid":{"rendered":"https:\/\/www.tecracer.com\/?p=15655"},"modified":"2026-03-02T08:48:14","modified_gmt":"2026-03-02T07:48:14","slug":"ccw-berlin-2026","status":"publish","type":"post","link":"https:\/\/www.tecracer.com\/en\/events-en\/past-events\/ccw-berlin-2026\/","title":{"rendered":"CCW Berlin 2026 \u2013 Experience the future of customer service with Amazon Connect"},"content":{"rendered":"<p>As Europe&#8217;s largest congress trade fair for innovative customer dialog, the Contact Center World (24. &#8211; 26.02.2026, <a tabindex=\"0\" href=\"https:\/\/www.google.com\/maps\/place\/\/data=!4m2!3m1!1s0x47a84f8323e604e1:0x2d4ba648ba6f38d8?sa=X&amp;ved=1t:8290&amp;ictx=111\" data-url=\"\/maps\/place\/\/data=!4m2!3m1!1s0x47a84f8323e604e1:0x2d4ba648ba6f38d8?sa=X&amp;ved=2ahUKEwi7pbqv1dOSAxUv3QIHHTELJ0wQ4kB6BAgUEAA\">ECC Berlin, Sonnenallee 225, 12057 Berlin<\/a>) offers you exactly the right platform to get to know future-proof solutions for excellent customer service.<\/p>\n<p data-start=\"285\" data-end=\"495\">This year, you\u2019ll find us together with <strong data-start=\"325\" data-end=\"332\">AWS <\/strong>and our customer<strong data-start=\"325\" data-end=\"332\"> DialogWorld AG<\/strong>\u00a0in the <strong data-start=\"340\" data-end=\"378\">\u201cWorld of AI\u201d in Hall 2 \/ Stand F2<\/strong>, where we will show you how Amazon Connect and artificial intelligence are transforming customer interactions.<\/p>\n<p data-start=\"497\" data-end=\"753\">Experience practical applications that create real value for customers, employees, and businesses. From smart technologies to clever automation, we demonstrate how Amazon Connect makes service processes more efficient, personalized, and future-ready.<\/p>\n<p data-start=\"497\" data-end=\"753\">Don&#8217;t miss our talk (German) on February 24, 2026, at 5 p.m. on the AI Stage in Hall 2:<\/p>\n<p data-start=\"497\" data-end=\"753\"><strong>\u201cMehr als Outsourcing: Wie DialogWorld als BPO mit Amazon Connect zum strategischen CX-Innovator wird\u201d<\/strong><\/p>\n<p data-start=\"497\" data-end=\"753\"><strong>Abstract:<\/strong>\u00a0In einer Welt, in der Kundenerwartungen exponentiell steigen und GenAI die Spielregeln neu definiert, wagte DialogWorld AG den mutigen Schritt: Die Migration von einer klassischen On-Premise-Telefonanlage zu Amazon Connect \u2013 durchgef\u00fchrt in nur zwei Monaten. Als f\u00fchrender Schweizer BPO mit \u00fcber 450 Mitarbeitenden und 140+ Auftraggebern stand das Unternehmen vor der Herausforderung, 6 Millionen j\u00e4hrliche Interaktionen in vier Sprachen zukunftssicher zu gestalten, ohne den laufenden Betrieb zu gef\u00e4hrden. In diesem Vortrag teilen DialogWorld und tecRacer nicht nur ihre Success Story einer nahtlosen Cloud-Migration zu Amazon Connect, sondern werfen einen ehrlichen Blick auf die Herausforderungen als BPO im Spannungsfeld zwischen operativer Exzellenz und Innovation. Erfahren Sie, wie Amazon Connect zur strategischen Plattform wurde, um den Kundenservice kontinuierlich zu optimieren\u2013 und welche Vision DialogWorld f\u00fcr die Zukunft der Customer Experience antreibt.<br \/>\n<strong>Speaker:<\/strong> Martina Bischofberger, CDO, DialogWorld AG and Max Wall, Senior Solution Manager, tecRacer<\/p>\n<p data-start=\"755\" data-end=\"949\">Come by and be inspired by how AI in combination with Amazon Connect not only takes the customer experience to the next level but also sustainably improves the employee experience.<\/p>\n<p>Contact us to arrange a meeting at CCW and receive a<strong> free trade fair voucher<\/strong> for all days of the fair (redeemable online until February 23, 2026). We look forward to talking to you!<\/p>\n<h4><strong>Fill out the form and you will receive your voucher code.<\/strong><\/h4>\n<p><em>Please note: This form does not provide you with trade fair tickets, but only a voucher code that can be redeemed on the CCW <a href=\"http:\/\/www.ccw.eu\/en\/tickets\/trade-show\">website<\/a>.<\/em><\/p>\n\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 25477004,\n\t\t\t\t\t\t\t\t\tformId: \"30f009fa-4da7-4c39-80d1-6794e4dec23c\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1776860795000-5635557604\",\n\t\t\t\t\t\t\t\t\tregion: \"eu1\",\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1776860795000-5635557604\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>As Europe&#8217;s largest congress trade fair for innovative customer dialog, the Contact Center World (24. &#8211; 26.02.2026, ECC Berlin, Sonnenallee 225, 12057 Berlin) offers you exactly the right platform to get to know future-proof solutions for excellent customer service. This year, you\u2019ll find us together with AWS and our customer DialogWorld AG\u00a0in the \u201cWorld of [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":15916,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[172],"tags":[],"class_list":["post-15655","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-past-events"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>CCW Berlin 2026 - tecRacer<\/title>\n<meta name=\"description\" content=\"Experience at CCW 2026, how Amazon Connect and AI are transforming customer engagement \u2013 Hall 2, World of AI, Booth F2.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tecracer.com\/en\/events-en\/past-events\/ccw-berlin-2026\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CCW Berlin 2026 \u2013 Experience the future of customer service with Amazon Connect\" \/>\n<meta property=\"og:description\" content=\"Experience at CCW 2026, how Amazon Connect and AI are transforming customer engagement \u2013 Hall 2, World of AI, Booth F2.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tecracer.com\/en\/events-en\/past-events\/ccw-berlin-2026\/\" \/>\n<meta property=\"og:site_name\" content=\"tecRacer\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/tecRacer\/\" \/>\n<meta property=\"article:published_time\" content=\"2026-01-07T13:36:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-02T07:48:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.tecracer.com\/wp-content\/uploads\/2026\/01\/CCW_Newsletter_neu.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"625\" \/>\n\t<meta property=\"og:image:height\" content=\"521\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Gemma Corrado\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@tecRacer\" \/>\n<meta name=\"twitter:site\" content=\"@tecRacer\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Gemma Corrado\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.tecracer.com\\\/en\\\/events-en\\\/past-events\\\/ccw-berlin-2026\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.tecracer.com\\\/en\\\/events-en\\\/past-events\\\/ccw-berlin-2026\\\/\"},\"author\":{\"name\":\"Gemma Corrado\",\"@id\":\"https:\\\/\\\/www.tecracer.com\\\/en\\\/#\\\/schema\\\/person\\\/70fd9edb47731f96225be586e039c8d6\"},\"headline\":\"CCW Berlin 2026 \u2013 Experience the future of customer service with Amazon Connect\",\"datePublished\":\"2026-01-07T13:36:16+00:00\",\"dateModified\":\"2026-03-02T07:48:14+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.tecracer.com\\\/en\\\/events-en\\\/past-events\\\/ccw-berlin-2026\\\/\"},\"wordCount\":405,\"publisher\":{\"@id\":\"https:\\\/\\\/www.tecracer.com\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.tecracer.com\\\/en\\\/events-en\\\/past-events\\\/ccw-berlin-2026\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.tecracer.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/CCW_Newsletter_neu.jpg\",\"articleSection\":[\"Past Events\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.tecracer.com\\\/en\\\/events-en\\\/past-events\\\/ccw-berlin-2026\\\/\",\"url\":\"https:\\\/\\\/www.tecracer.com\\\/en\\\/events-en\\\/past-events\\\/ccw-berlin-2026\\\/\",\"name\":\"CCW Berlin 2026 - 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