{"id":13036,"date":"2025-01-24T13:12:24","date_gmt":"2025-01-24T12:12:24","guid":{"rendered":"https:\/\/www.tecracer.com\/?p=13036"},"modified":"2025-02-27T12:35:09","modified_gmt":"2025-02-27T11:35:09","slug":"ccw-berlin-2025","status":"publish","type":"post","link":"https:\/\/www.tecracer.com\/en\/events\/vergangene-events\/ccw-berlin-2025\/","title":{"rendered":"CCW Berlin 2025"},"content":{"rendered":"<p>As Europe&#8217;s largest congress trade fair for innovative customer dialog, the <a href=\"https:\/\/www.ccw.eu\/en\/\" target=\"_blank\" rel=\"noopener\">Contact Center World<\/a> offers you exactly the right platform to get to know future-proof solutions for excellent customer service.<\/p>\n<p>You will find us this year, together with AWS, in the \u201cWorld of Business Intelligence\u201d concept area in Hall 2.<\/p>\n<p>We look forward to showing you how you can optimize your customer interactions at four themed counters:<\/p>\n<ul>\n<li><strong>Amazon Connect:<\/strong> Omnichannel Made Easy \u2013 Unite Your Customer Touchpoints<\/li>\n<li><strong>Amazon Q &amp; Bedrock AI Agents:<\/strong> Empowering Next-Gen Contact Centers<\/li>\n<li><strong>Amazon QuickSight Smart Analytics:<\/strong> Transform Data into Decisions \u2013 AI-Powered Analytics for Superior Performance<\/li>\n<li><strong>Amazon Connect Contact Lens:<\/strong> Advanced Conversation Analytics \u2013 Turn Every Customer Contact into a Strategic Advantage<\/li>\n<\/ul>\n<p>Don&#8217;t miss our talk on 26.02.25 at 12:45 pm in the Messeforum, Hall 3: <strong>\u201cDigitale Transformation des Kundenservice bei RheinEnergie mit Amazon Connect und Salesforce\u201d<br \/>\n<\/strong>Speakers: Niklas Heu\u00dfen, Product Owner, RheinEnergie AG and Max Wall, Go-To-Market Manager, tecRacer<\/p>\n<p>Date<br \/>\n25. &#8211; 27.02.2025<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As Europe&#8217;s largest congress trade fair for innovative customer dialog, the Contact Center World offers you exactly the right platform to get to know future-proof solutions for excellent customer service. You will find us this year, together with AWS, in the \u201cWorld of Business Intelligence\u201d concept area in Hall 2. We look forward to showing [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":13039,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[171],"tags":[],"class_list":["post-13036","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-vergangene-events"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>CCW Berlin 2025 - tecRacer<\/title>\n<meta name=\"description\" content=\"Don&#039;t miss our talk on 26.02: \u201cDigitale Transformation des Kundenservice bei RheinEnergie mit Amazon Connect und Salesforce\u201d.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tecracer.com\/en\/events\/vergangene-events\/ccw-berlin-2025\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CCW Berlin 2025\" \/>\n<meta property=\"og:description\" content=\"Don&#039;t miss our talk on 26.02: \u201cDigitale Transformation des Kundenservice bei RheinEnergie mit Amazon Connect und Salesforce\u201d.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tecracer.com\/en\/events\/vergangene-events\/ccw-berlin-2025\/\" \/>\n<meta property=\"og:site_name\" content=\"tecRacer\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/tecRacer\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-01-24T12:12:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-27T11:35:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.tecracer.com\/wp-content\/uploads\/2025\/01\/tecRacer-CCW-2025-e1737720865138.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Gemma Corrado\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@tecRacer\" \/>\n<meta name=\"twitter:site\" content=\"@tecRacer\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Gemma Corrado\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.tecracer.com\\\/en\\\/events\\\/vergangene-events\\\/ccw-berlin-2025\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.tecracer.com\\\/en\\\/events\\\/vergangene-events\\\/ccw-berlin-2025\\\/\"},\"author\":{\"name\":\"Gemma Corrado\",\"@id\":\"https:\\\/\\\/www.tecracer.com\\\/en\\\/#\\\/schema\\\/person\\\/70fd9edb47731f96225be586e039c8d6\"},\"headline\":\"CCW Berlin 2025\",\"datePublished\":\"2025-01-24T12:12:24+00:00\",\"dateModified\":\"2025-02-27T11:35:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.tecracer.com\\\/en\\\/events\\\/vergangene-events\\\/ccw-berlin-2025\\\/\"},\"wordCount\":155,\"publisher\":{\"@id\":\"https:\\\/\\\/www.tecracer.com\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.tecracer.com\\\/en\\\/events\\\/vergangene-events\\\/ccw-berlin-2025\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.tecracer.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/tecRacer-CCW-2025-e1737720865138.png\",\"articleSection\":[\"Vergangene Events\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.tecracer.com\\\/en\\\/events\\\/vergangene-events\\\/ccw-berlin-2025\\\/\",\"url\":\"https:\\\/\\\/www.tecracer.com\\\/en\\\/events\\\/vergangene-events\\\/ccw-berlin-2025\\\/\",\"name\":\"CCW Berlin 2025 - 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