{"id":10759,"date":"2024-03-12T09:23:28","date_gmt":"2024-03-12T08:23:28","guid":{"rendered":"https:\/\/www.tecracer.com\/?page_id=10759"},"modified":"2026-04-01T14:33:16","modified_gmt":"2026-04-01T12:33:16","slug":"amazon-connect","status":"publish","type":"page","link":"https:\/\/www.tecracer.com\/en\/solutions\/amazon-connect\/","title":{"rendered":"Amazon Connect"},"content":{"rendered":"<div>\n<p class=\"uk-link\">Amazon Connect \u2013 AWS Contact Center<\/p>\n<h2 style=\"margin: 0px !important;\">From today\u2019s contact center <br data-start=\"67\" data-end=\"70\" \/>to a future-ready service platform.<\/h2>\n<\/div>\n<hr>\n<div>\n<p>With Amazon Connect and tecRacer, you modernize your contact center in a scalable, efficient, and future-proof way.<\/p>\n<\/div>\n<div>\n<p>    <a class=\"el-content uk-button uk-button-primary\" uk-toggle=\"target: #mein-popup\">Request a consultation<\/a><\/p>\n<div id=\"mein-popup\" uk-modal>\n<div class=\"uk-modal-dialog uk-modal-body\" style=\"background-color: black; \">\n        <button class=\"uk-modal-close-default\" type=\"button\" uk-close><\/button><\/p>\n<h2 class=\"uk-modal-title\">Let\u2019s take your contact center to the cloud together with Amazon Connect <\/h2>\n\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 25477004,\n\t\t\t\t\t\t\t\t\tformId: \"41a92db2-b115-4f76-987e-8c373aea367c\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1776209953000-0746633011\",\n\t\t\t\t\t\t\t\t\tregion: \"eu1\",\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1776209953000-0746633011\"><\/div><\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<\/div>\n<ul>\n<li>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/03\/AWS_premier_tier_training_partner_badge.png\" alt=\"\"><\/p>\n<h3>Aws Premium Consuting Partner<\/h3>\n<\/li>\n<li>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/03\/AWS_advanced_tier_training_partner_badge_for_white.svg\" alt=\"aws certified partner network\"><\/p>\n<h3>Advanced Tier Training Badge<\/h3>\n<\/li>\n<li>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/03\/connect_light_300px.svg\" alt=\"amazon connect delivery badge\"><\/p>\n<h3>amazon connect delivery<\/h3>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/02\/amsaccountresselling.png\" alt=\"woman while using a chatbot and GenAi\"><\/p>\n<ul>\n<li>\n<h3>1500 AWS projects<\/h3>\n<div>\n<p>Experience from numerous AWS projects \u2013 from architecture and migrations to stable operations.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>450+ customers in the DACH region<\/h3>\n<div>\n<p>Clear specialization instead of competing platforms \u2013 with deep AWS expertise and full focus on a single architecture.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>100% AWS focus<\/h3>\n<div>\n<p>Clear specialization instead of competing platforms \u2013 with deep AWS expertise and full focus on a single architecture.\n<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>#1 Connect Partner<\/h3>\n<div>\n<p>The deepest Amazon Connect expertise in the German-speaking region.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<h6>Where traditional contact centers reach their limits<\/h6>\n<h3>\n<h2>When the contact center becomes a bottleneck<\/h2>\n<\/h3>\n<hr>\n<ul>\n<li>\n<h3>01 HIGH LICENSING AND OPERATING COSTS <\/h3>\n<div>\n<h4>Fixed costs as a trap<\/h4>\n<p>You pay fixed licensing costs \u2013 regardless of how many agents are active. Every call peak drives costs even higher without performance keeping up.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>02 EXISTING INFRASTRUCTURE REACHES ITS LIMITS<\/h3>\n<div>\n<h4>Unstable, inflexible legacy solution<\/h4>\n<p>Your on-premises infrastructure cannot handle peak loads. An outage leads to chaos. New channels such as chat or messaging become projects that take months.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>03 SERVICE QUALITY UNDER PRESSURE<\/h3>\n<div>\n<h4>Growing customer pressure<\/h4>\n<p>Long waiting times, multiple transfers, no context-based routing. Falling NPS scores and increasing customer churn are the result.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>04 AI INTEGRATIONS &#038; GOVERNANCE  <\/h3>\n<div>\n<h4>Challenges in AI integration<\/h4>\n<p>AI automation is on the agenda. But how do we integrate AI into customer service securely without compromising stability and data protection?<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<h3>FUTURE-PROOF YOUR CONTACT CENTER  <\/h3>\n<hr>\n<div>\n<h3 style=\"color: white;\">Many contact centers today are expensive, complex, and difficult to modernize.<\/h3>\n<p>This is not a technical problem \u2013 it is a strategic decision.<\/p>\n<p>Companies that transition to cloud-native architecture now secure a structural advantage in cost, agility, and AI capabilities. tecRacer supports the entire transformation \u2013 from strategy to migration and stable operations.<\/p>\n<\/div>\n<div>\n<p>    <a class=\"el-content uk-button uk-button-primary\" uk-toggle=\"target: #mein-popup\">Discuss modernization now<\/a><\/p>\n<div id=\"mein-popup\" uk-modal>\n<div class=\"uk-modal-dialog uk-modal-body\" style=\"background-color: black; \">\n        <button class=\"uk-modal-close-default\" type=\"button\" uk-close><\/button><\/p>\n<h2 class=\"uk-modal-title\">Let\u2019s take your contact center to the cloud together with Amazon Connect<br \/>\n<\/h2>\n\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 25477004,\n\t\t\t\t\t\t\t\t\tformId: \"41a92db2-b115-4f76-987e-8c373aea367c\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1776209953000-8994293076\",\n\t\t\t\t\t\t\t\t\tregion: \"eu1\",\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1776209953000-8994293076\"><\/div><\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<\/div>\n<h1>\n<h2>THE SOLUTION: Amazon Connect by tecRacer<\/h2>\n<\/h1>\n<div>Amazon Connect is not a traditional contact center tool. It is the platform for modern, scalable customer service management: cloud-native, AI-enabled, and without infrastructure overhead. tecRacer ensures a structured implementation \u2013 from the initial architecture decision to productive operations.\n<\/div>\n<hr>\n<ul>\n<li>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/04\/bar_chart_4_86dp_icon.png\" alt=\"Reduce costs with GenAi - icon with euro sign\"><\/p>\n<h2>Unlimited scalability<\/h2>\n<div>\n<p>CLOUD-NATIVE<\/p>\n<p>On-demand, without infrastructure overhead. Automatically scales during peak loads \u2013 without manual intervention and without unnecessary reserve capacity.<\/p>\n<\/div>\n<p><a href=\"#\">Read More<\/a><\/p>\n<\/li>\n<li>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/04\/euro_symbol_86dp_icon.png\" alt=\"more automation with GenAi - icon of two gears working together\"><\/p>\n<h2>Pay-per-use<\/h2>\n<div>\n<p>ECONOMICALLY FLEXIBLE<\/p>\n<p>You only pay for what you actually use. Fast time-to-value instead of months-long rollout cycles while remaining flexibly scalable based on demand.<\/p>\n<\/div>\n<p><a href=\"#\">Read More<\/a><\/p>\n<\/li>\n<li>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/04\/wb_incandescent_86dp_icon.png\" alt=\"more scalability with GenAi - icon on the subject of scalability\"><\/p>\n<h2>Integrated AI<\/h2>\n<div>\n<p>Integrated AI<\/p>\n<p>GenAI via Amazon Bedrock. Self-service bots. Intelligent routing. AI assistance for agents. Automate where it makes sense.<\/p>\n<\/div>\n<p><a href=\"#\">Read More<\/a><\/p>\n<\/li>\n<li>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/04\/groups_86dp_icon.png\" alt=\"be innovative with GenAi - a lightbulb icon\"><\/p>\n<h2>Omnichannel on a single platform<\/h2>\n<div>\n<p>UNIFIED CX<\/p>\n<p>Voice, chat, messaging \u2013 all on one platform. Unified customer experience, centralized routing, consistent real-time insights.<\/p>\n<\/div>\n<p><a href=\"#\">Read More<\/a><\/p>\n<\/li>\n<li>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/04\/search_insights_86dp_icon.png\" alt=\"be innovative with GenAi - a lightbulb icon\"><\/p>\n<h2>Real-time transparency<\/h2>\n<div>\n<p>DATA-DRIVEN<\/p>\n<p>Real-time analytics and AI-powered insights. Full visibility into every interaction. Data-driven decision-making instead of gut feeling.<\/p>\n<\/div>\n<p><a href=\"#\">Read More<\/a><\/p>\n<\/li>\n<li>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/04\/security_86dp_icon.png\" alt=\"be innovative with GenAi - a lightbulb icon\"><\/p>\n<h2>Enterprise security<\/h2>\n<div>\n<p>ENTERPRISE-GRADE<\/p>\n<p>AWS backbone. High availability. Security and compliance at enterprise level. Continuous updates without downtime.<\/p>\n<\/div>\n<p><a href=\"#\">Read More<\/a><\/p>\n<\/li>\n<\/ul>\n<div>\n<p class=\"uk-link\">Our Services<\/p>\n<h2 style=\"margin: 0px !important;\">Our services.<br \/>End-to-end from a single source.<\/h2>\n<\/div>\n<hr>\n<div>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/06\/Services-scaled.jpg\" alt=\"\"><\/p>\n<h3>Consulting<\/h3>\n<div>Our consultants and customer experience experts advise you from the very beginning on the design of your contact center environment, the definition of your use cases, as well as self-service and optimization potential.<\/div>\n<p><a href=\"#\"><\/a><\/p>\n<\/div>\n<div>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/03\/education.jpg\" alt=\"\"><\/p>\n<h3>Development<\/h3>\n<div>Our experts set up your Amazon Connect environment and integrate Amazon Connect with your existing systems. If required, we can also create a customized agent desktop for you.<\/p>\n<\/div>\n<p><a href=\"#\"><\/a><\/p>\n<\/div>\n<div>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/06\/References-scaled.jpg\" alt=\"\"><\/p>\n<h3>Managed Services<\/h3>\n<div>Even after successful implementation, we are there for you. Our managed services team monitors your contact center based on individual SLAs, allowing you to fully focus on your customers experience. We implement proactive alerts and keep you informed about technical updates and potential service improvements.<\/div>\n<p><a href=\"#\"><\/a><\/p>\n<\/div>\n<div>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/07\/cloud_allg.jpg\" alt=\"\"><\/p>\n<h3>Reselling<\/h3>\n<div>As an official Amazon Web Services reselling partner, you receive a German invoice in EUR with a 30-day payment term. As a German contractual partner, we are GDPR-compliant.<\/div>\n<p><a href=\"#\"><\/a><\/p>\n<\/div>\n<div>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/06\/Focus-Topics-scaled.jpg\" alt=\"\"><\/p>\n<h3>Training<\/h3>\n<div>\n<p>Our <a style=\"color: #f86b00\" href=\"https:\/\/www.tecracer.com\/en\/training-en\/amazon-connect-essentials-training\/\">Amazon Connect Essentials training course<\/a> is specifically designed for customer service managers and contact center supervisors. In this hands-on course, fundamental concepts, features, and best practices are taught to ensure effective contact center management.<\/p>\n<\/div>\n<p><a href=\"#\"><\/a><\/p>\n<\/div>\n<div>\n<p class=\"uk-link\">Our Promise<\/p>\n<h2 style=\"margin: 0px !important;\">Passion that drives,<br \/>reliability that connects.<\/h2>\n<\/div>\n<hr>\n<div>From initial analysis to ongoing operations, we support companies with a clear approach, defined steps, and measurable results.<\/div>\n<ul>\n<li>\n<h3>01 &#8211; Analysis and Design<\/h3>\n<div>We understand your existing landscape, define the target architecture, and outline use cases \u2013 structured and with a clear focus on your operations.<\/div>\n<\/li>\n<li>\n<h3>02 &#8211; Implementation<\/h3>\n<div>Our delivery teams implement the solution technically \u2013 AWS-native, experienced in the DACH region, with clear milestones and German-speaking project management.<\/div>\n<\/li>\n<li>\n<h3>03 &#8211; Migration &#038; Go-Live<\/h3>\n<div>Careful migration of existing structures with minimal downtime. We ensure that your team can work confidently on the new platform from day one.<\/div>\n<\/li>\n<li>\n<h3>04 &#8211; Operations and Optimization<\/h3>\n<div>Managed services, continuous monitoring, and data-driven optimization \u2013 we remain a long-term partner, not a one-time vendor.<\/div>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/04\/add_moderator_86dp_icon.png\" alt=\"\"><\/p>\n<h3>#1 Amazon Connect Partner<\/h3>\n<div>100+ migrations. Deep technical expertise. AWS Advanced Partner \u2013 not a generalist.<\/div>\n<\/li>\n<li>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/03\/groups_56dp_F86B00_FILL0_wght400_GRAD0_opsz48.png\" alt=\"\"><\/p>\n<h3>Expertise in the DACH market<\/h3>\n<div>We are the leading AWS-specialized partner in the DACH region \u2013 with deep market understanding, local customer support in German, and years of experience within German enterprise structures.<\/div>\n<\/li>\n<li>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/04\/finance_mode_86dp_icon.png\" alt=\"\"><\/p>\n<h3>Measurable results<\/h3>\n<div>Not just a technical approach \u2013 we deliver measurable business outcomes and support the transformation through to full completion.<\/div>\n<\/li>\n<\/ul>\n<div>\n<p class=\"uk-link\">References<\/p>\n<h2 style=\"margin: 0px !important;\">Over 450 customers.<br \/>100% AWS focus<\/h2>\n<\/div>\n<ul>\n<li>\n<h3>1,500 AWS projects<\/h3>\n<div>Experience from numerous AWS projects \u2013 from architecture and migrations to stable operations.<\/div>\n<\/li>\n<li>\n<h3>450+ customers in the DACH region<\/h3>\n<div>Clear specialization instead of competing platforms \u2013 with deep AWS expertise and full focus on a single architecture.<\/div>\n<\/li>\n<li>\n<h3>100% AWS focus<\/h3>\n<div>Clear specialization instead of competing platforms \u2013 with deep AWS expertise and full focus on a single architecture.<\/div>\n<\/li>\n<li>\n<h3>#1 Connect Partner<\/h3>\n<div>The deepest Amazon Connect expertise in the German-speaking region.<\/div>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<\/li>\n<li>\n<\/li>\n<li>\n<\/li>\n<li>\n<\/li>\n<li>\n<\/li>\n<li>\n<\/li>\n<li>\n<\/li>\n<\/ul>\n<div>\n<p class=\"uk-link\">Your next step<\/p>\n<h2 style=\"margin: 0px !important;\">Your entry into<br \/>modernization<\/h2>\n<\/div>\n<div>Depending on your starting point, the entry may look different \u2013 we support you in finding the right approach.<\/div>\n<p>[search]<\/p>\n<h1>\n<h2>Contact Center Check<\/h2>\n<\/h1>\n<div>\n<p>Our consultants and customer experience experts advise you from the very beginning on the design of your contact center environment, the definition of your use cases, as well as self-service potential and concrete optimization approaches.<\/p>\n<ul>\n<li>Assessment of your current infrastructure<\/li>\n<li>Identification of quick wins &amp; risks<\/li>\n<li>Outline of a possible development path with Amazon Connect<\/li>\n<li>30 minutes. Free of charge. No obligation.<\/li>\n<\/ul>\n<\/div>\n<div>\n<p>    <a class=\"el-content uk-button uk-button-primary\" uk-toggle=\"target: #mein-popup\">Request now<\/a><\/p>\n<div id=\"mein-popup\" uk-modal>\n<div class=\"uk-modal-dialog uk-modal-body\" style=\"background-color: black; \">\n        <button class=\"uk-modal-close-default\" type=\"button\" uk-close><\/button><\/p>\n<h2 class=\"uk-modal-title\">Let\u2019s take your contact center to the cloud together with Amazon Connect<br \/>\n<\/h2>\n\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 25477004,\n\t\t\t\t\t\t\t\t\tformId: \"41a92db2-b115-4f76-987e-8c373aea367c\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1776209953000-2771001044\",\n\t\t\t\t\t\t\t\t\tregion: \"eu1\",\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1776209953000-2771001044\"><\/div><\/div>\n<\/div>\n<\/div>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"animation\":\"fade\",\"animation_delay\":\"100\",\"image_position\":\"center-center\",\"padding_remove_top\":false,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"order_first\":\"m\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p class=\\\"uk-link\\\">Amazon Connect \\u2013 AWS Contact Center<\\\/p>\\n\n\n<h2 style=\\\"margin: 0px !important;\\\">From today\\u2019s contact center <br data-start=\\\"67\\\" data-end=\\\"70\\\" \\\/>to a future-ready service platform.<\\\/h2>\",\"margin\":\"default\"}},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"divider_style\":\"small\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>With Amazon Connect and tecRacer, you modernize your contact center in a scalable, efficient, and future-proof way.<\\\/p>\",\"margin\":\"default\"}},{\"type\":\"html\",\"props\":{\"content\":\"<a class=\\\"el-content uk-button uk-button-primary\\\" uk-toggle=\\\"target: #mein-popup\\\">Request a consultation<\\\/a>\\n\\n\n\n<div id=\\\"mein-popup\\\" uk-modal>\\n    \n\n<div class=\\\"uk-modal-dialog uk-modal-body\\\" style=\\\"background-color: black; \\\">\\n        <button class=\\\"uk-modal-close-default\\\" type=\\\"button\\\" uk-close><\\\/button>\\n        \n\n<h2 class=\\\"uk-modal-title\\\">Let\\u2019s take your contact center to the cloud together with Amazon Connect <\\\/h2>\\n        [hubspot type=form 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badge\",\"title\":\"amazon connect delivery\"}}],\"name\":\"AWS Badges\"}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"order_first\":\"xs\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"class\":\"heroimg\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/02\\\/amsaccountresselling.png\",\"image_alt\":\"woman while using a chatbot and 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more\",\"margin\":\"default\",\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"panel_padding\":\"small\",\"panel_style\":\"card-default\",\"show_content\":true,\"show_image\":true,\"show_link\":true,\"show_meta\":true,\"show_title\":true,\"title_align\":\"top\",\"title_element\":\"h3\",\"title_grid_breakpoint\":\"m\",\"title_grid_width\":\"1-2\",\"title_hover_style\":\"reset\"},\"children\":[{\"type\":\"grid_item\",\"props\":{\"content\":\"\n\n<p>Experience from numerous AWS projects \\u2013 from architecture and migrations to stable operations.<\\\/p>\",\"title\":\"1500 AWS projects\"}},{\"type\":\"grid_item\",\"props\":{\"content\":\"\n\n<p>Clear specialization instead of competing platforms \\u2013 with deep AWS expertise and full focus on a single architecture.<\\\/p>\",\"title\":\"450+ customers in the DACH region\"}},{\"type\":\"grid_item\",\"props\":{\"content\":\"\n\n<p>Clear specialization instead of competing platforms \\u2013 with deep AWS expertise and full focus on a single architecture.\\n<\\\/p>\",\"title\":\"100% AWS focus\"}},{\"type\":\"grid_item\",\"props\":{\"content\":\"\n\n<p>The deepest Amazon Connect expertise in the German-speaking region.<\\\/p>\",\"title\":\"#1 Connect Partner\"}}],\"name\":\"Key Performance Indicators\"}]}]}],\"name\":\"Key Performance Indicators\"},{\"type\":\"section\",\"props\":{\"animation\":\"fade\",\"animation_delay\":\"100\",\"image_position\":\"center-center\",\"style\":\"muted\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"style\":\"tile-muted\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Where traditional contact centers reach their limits\",\"title_color\":\"primary\",\"title_decoration\":\"bullet\",\"title_element\":\"h6\",\"title_style\":\"h5\"}},{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<h2>When the contact center becomes a bottleneck<\\\/h2>\",\"title_element\":\"h3\"}},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"divider_style\":\"small\"}},{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<h4>Fixed costs as a trap<\\\/h4>  \\n\n\n<p>You pay fixed licensing costs \\u2013 regardless of how many agents are active. Every call peak drives costs even higher without performance keeping up.<\\\/p>\",\"title\":\"01 HIGH LICENSING AND OPERATING COSTS \"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<h4>Unstable, inflexible legacy solution<\\\/h4>  \\n\n\n<p>Your on-premises infrastructure cannot handle peak loads. An outage leads to chaos. New channels such as chat or messaging become projects that take months.<\\\/p>\\n\\n\\n\\n\",\"title\":\"02 EXISTING INFRASTRUCTURE REACHES ITS LIMITS\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<h4>Growing customer pressure<\\\/h4>  \\n\n\n<p>Long waiting times, multiple transfers, no context-based routing. Falling NPS scores and increasing customer churn are the result.<\\\/p>\\n\\n\\n\\n\\n\\n\\n\\n\\n\",\"title\":\"03 SERVICE QUALITY UNDER PRESSURE\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<h4>Challenges in AI integration<\\\/h4>  \\n\n\n<p>AI automation is on the agenda. But how do we integrate AI into customer service securely without compromising stability and data protection?<\\\/p>\\n\\n\\n\\n\\n\\n\\n\\n\",\"title\":\"04 AI INTEGRATIONS & GOVERNANCE  \"}}]}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"preserve_color\":true,\"style\":\"tile-secondary\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"FUTURE-PROOF YOUR CONTACT CENTER  \",\"title_color\":\"danger\",\"title_element\":\"h3\"}},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"divider_style\":\"small\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h3 style=\\\"color: white;\\\">Many contact centers today are expensive, complex, and difficult to modernize.<\\\/h3>  \\n\n\n<p>This is not a technical problem \\u2013 it is a strategic decision.<\\\/p>\\n\\n\n\n<p>Companies that transition to cloud-native architecture now secure a structural advantage in cost, agility, and AI capabilities. tecRacer supports the entire transformation \\u2013 from strategy to migration and stable operations.<\\\/p>\\n\",\"margin\":\"default\",\"text_color\":\"muted\"}},{\"type\":\"html\",\"props\":{\"content\":\"<a class=\\\"el-content uk-button uk-button-primary\\\" uk-toggle=\\\"target: #mein-popup\\\">Discuss modernization now<\\\/a>\\n\\n\n\n<div id=\\\"mein-popup\\\" uk-modal>\\n    \n\n<div class=\\\"uk-modal-dialog uk-modal-body\\\" style=\\\"background-color: black; \\\">\\n        <button class=\\\"uk-modal-close-default\\\" type=\\\"button\\\" uk-close><\\\/button>\\n        \n\n<h2 class=\\\"uk-modal-title\\\">Let\\u2019s take your contact center to the cloud together with Amazon Connect\\n<\\\/h2>\\n        [hubspot type=form portal=25477004 id=41a92db2-b115-4f76-987e-8c373aea367c]\\n    <\\\/div>\\n<\\\/div>\\n\n\n<p>&nbsp;<\\\/p>\"},\"name\":\"CTA\"}]}]}],\"name\":\"Wenn das Contact Center zum Engpass wird\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<h2>THE SOLUTION: Amazon Connect by tecRacer<\\\/h2>\\n\",\"title_element\":\"h1\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"Amazon Connect is not a traditional contact center tool. It is the platform for modern, scalable customer service management: cloud-native, AI-enabled, and without infrastructure overhead. tecRacer ensures a structured implementation \\u2013 from the initial architecture decision to productive operations.\\n\",\"margin\":\"default\"}},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"divider_style\":\"small\"}},{\"path\":\"elements\",\"name\":\"Grid Panel Style Card\",\"type\":\"grid\",\"props\":{\"content_column_breakpoint\":\"m\",\"content_margin\":\"small\",\"css\":\".el-image {\\n    margin:auto auto;\\n    display: block;\\n}\\n\\n\",\"filter_align\":\"left\",\"filter_all\":true,\"filter_grid_breakpoint\":\"m\",\"filter_grid_width\":\"auto\",\"filter_position\":\"top\",\"filter_style\":\"tab\",\"grid_column_align\":true,\"grid_default\":\"1\",\"grid_medium\":\"3\",\"grid_small\":\"1\",\"icon_width\":\"\",\"id\":\"grid-panel-style-card\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_height\":\"80\",\"image_link\":true,\"image_svg_color\":\"emphasis\",\"image_width\":\"auto\",\"item_animation\":true,\"link_style\":\"text\",\"link_text\":\"Read More\",\"margin\":\"remove-vertical\",\"meta_align\":\"above-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"panel_image_no_padding\":true,\"panel_link\":false,\"panel_padding\":\"default\",\"parallax_easing\":\"1\",\"show_content\":true,\"show_image\":true,\"show_link\":false,\"show_meta\":false,\"show_title\":true,\"title_align\":\"top\",\"title_element\":\"h2\",\"title_grid_breakpoint\":\"m\",\"title_grid_width\":\"1-2\",\"title_hover_style\":\"reset\",\"title_link\":true,\"title_margin\":\"small\",\"title_style\":\"text-large\"},\"children\":[{\"type\":\"grid_item\",\"props\":{\"content\":\"\n\n<p>CLOUD-NATIVE<\\\/p>  \\n\n\n<p>On-demand, without infrastructure overhead. 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Automate where it makes sense.<\\\/p>\",\"image\":\"wp-content\\\/uploads\\\/2026\\\/04\\\/wb_incandescent_86dp_icon.png\",\"image_alt\":\"more scalability with GenAi - icon on the subject of scalability\",\"link\":\"#\",\"meta\":\"\",\"title\":\"Integrated AI\"}},{\"type\":\"grid_item\",\"props\":{\"content\":\"\n\n<p>UNIFIED CX<\\\/p>  \\n\n\n<p>Voice, chat, messaging \\u2013 all on one platform. Unified customer experience, centralized routing, consistent real-time insights.<\\\/p>\",\"image\":\"wp-content\\\/uploads\\\/2026\\\/04\\\/groups_86dp_icon.png\",\"image_alt\":\"be innovative with GenAi - a lightbulb icon\",\"link\":\"#\",\"meta\":\"\",\"title\":\"Omnichannel on a single platform\"}},{\"type\":\"grid_item\",\"props\":{\"content\":\"\n\n<p>DATA-DRIVEN<\\\/p>  \\n\n\n<p>Real-time analytics and AI-powered insights. Full visibility into every interaction. Data-driven decision-making instead of gut feeling.<\\\/p>\",\"image\":\"wp-content\\\/uploads\\\/2026\\\/04\\\/search_insights_86dp_icon.png\",\"image_alt\":\"be innovative with GenAi - a lightbulb icon\",\"link\":\"#\",\"meta\":\"\",\"title\":\"Real-time transparency\"}},{\"type\":\"grid_item\",\"props\":{\"content\":\"\n\n<p>ENTERPRISE-GRADE<\\\/p>  \\n\n\n<p>AWS backbone. High availability. Security and compliance at enterprise level. Continuous updates without downtime.<\\\/p>\",\"image\":\"wp-content\\\/uploads\\\/2026\\\/04\\\/security_86dp_icon.png\",\"image_alt\":\"be innovative with GenAi - a lightbulb icon\",\"link\":\"#\",\"meta\":\"\",\"title\":\"Enterprise security\"}}],\"meta\":{\"type\":\"grid\",\"website\":\"elements\",\"image\":\"https:\\\/\\\/downloads-yootheme.storage.googleapis.com\\\/library\\\/elements\\\/elements\\\/grid-panel-style-card.jpg\"},\"images\":[{\"src\":\"wp-content\\\/themes\\\/yootheme\\\/vendor\\\/yootheme\\\/theme\\\/assets\\\/images\\\/element-image-placeholder.png\",\"md5\":\"1f8accb872d02d8f699c779e9d0f606c\"},{\"src\":\"wp-content\\\/themes\\\/yootheme\\\/vendor\\\/yootheme\\\/theme\\\/assets\\\/images\\\/element-image-placeholder.png\",\"md5\":\"99b225df96823f8c2833c627cff6b68e\"},{\"src\":\"wp-content\\\/themes\\\/yootheme\\\/vendor\\\/yootheme\\\/theme\\\/assets\\\/images\\\/element-image-placeholder.png\",\"md5\":\"5ca53767787885c270fb3d114d83e73d\"}]}]}]}],\"name\":\"DIE L\\u00d6SUNG: Amazon Connect by tecRacer\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"muted\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p class=\\\"uk-link\\\">Our Services<\\\/p>\\n\n\n<h2 style=\\\"margin: 0px !important;\\\">Our services.<br \\\/>End-to-end from a single source.<\\\/h2>\\n\",\"margin\":\"default\"}},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"divider_style\":\"small\"}}]}]},{\"type\":\"row\",\"props\":{\"layout\":\"1-3,1-3,1-3\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-3\"},\"children\":[{\"name\":\"Overlay Position Bottom Center\",\"type\":\"overlay\",\"props\":{\"blend\":false,\"content\":\"Our consultants and customer experience experts advise you from the very beginning on the design of your contact center environment, the definition of your use cases, as well as self-service and optimization potential.\",\"content_margin\":\"small\",\"css\":\".el-title, .el-content {background-color: rgba(0,0,0,0.6) !important; }\",\"image\":\"wp-content\\\/uploads\\\/2025\\\/06\\\/Services-scaled.jpg\",\"image_min_height\":\"500\",\"image_width\":\"1600\",\"link\":\"#\",\"link_style\":\"text\",\"link_text\":\"\",\"margin\":\"default\",\"meta\":\"\",\"meta_align\":\"above-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"overlay_hover\":false,\"overlay_maxwidth\":\"xlarge\",\"overlay_mode\":\"caption\",\"overlay_padding\":\"large\",\"overlay_position\":\"bottom-center\",\"overlay_style\":\"\",\"overlay_transition\":\"fade\",\"text_align\":\"center\",\"text_blend\":false,\"text_color\":\"light\",\"title\":\"Consulting\",\"title_element\":\"h3\",\"title_hover_style\":\"reset\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-3\"},\"children\":[{\"name\":\"Overlay Position Bottom Center\",\"type\":\"overlay\",\"props\":{\"blend\":false,\"content\":\"Our experts set up your Amazon Connect environment and integrate Amazon Connect with your existing systems. If required, we can also create a customized agent desktop for you.\\n\\n\",\"content_margin\":\"small\",\"css\":\".el-title, .el-content {background-color: rgba(0,0,0,0.6) !important; }\",\"image\":\"wp-content\\\/uploads\\\/2026\\\/03\\\/education.jpg\",\"image_min_height\":\"500\",\"image_width\":\"1600\",\"link\":\"#\",\"link_style\":\"text\",\"link_text\":\"\",\"margin\":\"default\",\"meta\":\"\",\"meta_align\":\"above-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"overlay_hover\":false,\"overlay_maxwidth\":\"xlarge\",\"overlay_mode\":\"caption\",\"overlay_padding\":\"large\",\"overlay_position\":\"bottom-center\",\"overlay_style\":\"\",\"overlay_transition\":\"fade\",\"text_align\":\"center\",\"text_blend\":false,\"text_color\":\"light\",\"title\":\"Development\",\"title_element\":\"h3\",\"title_hover_style\":\"reset\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-3\"},\"children\":[{\"name\":\"Overlay Position Bottom Center\",\"type\":\"overlay\",\"props\":{\"blend\":false,\"content\":\"Even after successful implementation, we are there for you. Our managed services team monitors your contact center based on individual SLAs, allowing you to fully focus on your customers experience. We implement proactive alerts and keep you informed about technical updates and potential service improvements.\",\"content_margin\":\"small\",\"css\":\".el-title, .el-content {background-color: rgba(0,0,0,0.6) !important; }\",\"image\":\"wp-content\\\/uploads\\\/2025\\\/06\\\/References-scaled.jpg\",\"image_min_height\":\"500\",\"image_width\":\"1600\",\"link\":\"#\",\"link_style\":\"text\",\"link_text\":\"\",\"margin\":\"default\",\"meta\":\"\",\"meta_align\":\"above-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"overlay_hover\":false,\"overlay_maxwidth\":\"xlarge\",\"overlay_mode\":\"caption\",\"overlay_padding\":\"large\",\"overlay_position\":\"bottom-center\",\"overlay_style\":\"\",\"overlay_transition\":\"fade\",\"text_align\":\"center\",\"text_blend\":false,\"text_color\":\"light\",\"title\":\"Managed Services\",\"title_element\":\"h3\",\"title_hover_style\":\"reset\"}}]}]},{\"type\":\"row\",\"props\":{\"layout\":\"2-3,1-3\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"2-3\"},\"children\":[{\"name\":\"Overlay Position Bottom Center\",\"type\":\"overlay\",\"props\":{\"blend\":false,\"content\":\"As an official Amazon Web Services reselling partner, you receive a German invoice in EUR with a 30-day payment term. As a German contractual partner, we are GDPR-compliant.\",\"content_margin\":\"small\",\"css\":\".el-title, .el-content {background-color: rgba(0,0,0,0.6) !important; }\",\"image\":\"wp-content\\\/uploads\\\/2025\\\/07\\\/cloud_allg.jpg\",\"image_height\":300,\"image_min_height\":\"500\",\"image_width\":900,\"link\":\"#\",\"link_style\":\"text\",\"link_text\":\"\",\"margin\":\"default\",\"meta\":\"\",\"meta_align\":\"above-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"overlay_hover\":false,\"overlay_maxwidth\":\"xlarge\",\"overlay_mode\":\"caption\",\"overlay_padding\":\"large\",\"overlay_position\":\"bottom-center\",\"overlay_style\":\"\",\"overlay_transition\":\"fade\",\"text_align\":\"center\",\"text_blend\":false,\"text_color\":\"light\",\"title\":\"Reselling\",\"title_element\":\"h3\",\"title_hover_style\":\"reset\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-3\"},\"children\":[{\"name\":\"Overlay Position Bottom Center\",\"type\":\"overlay\",\"props\":{\"blend\":false,\"content\":\"\n\n<p>Our <a style=\\\"color: #f86b00\\\" href=\\\"https:\\\/\\\/www.tecracer.com\\\/training\\\/amazon-connect-essentials-training\\\/\\\">Amazon Connect Essentials training course<\\\/a> is specifically designed for customer service managers and contact center supervisors. 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No obligation.<\\\/li>\\n<\\\/ul>\",\"margin\":\"default\"}},{\"type\":\"html\",\"props\":{\"content\":\"<a class=\\\"el-content uk-button uk-button-primary\\\" uk-toggle=\\\"target: #mein-popup\\\">Request now<\\\/a>\\n\\n\n\n<div id=\\\"mein-popup\\\" uk-modal>\\n    \n\n<div class=\\\"uk-modal-dialog uk-modal-body\\\" style=\\\"background-color: black; \\\">\\n        <button class=\\\"uk-modal-close-default\\\" type=\\\"button\\\" uk-close><\\\/button>\\n        \n\n<h2 class=\\\"uk-modal-title\\\">Let\\u2019s take your contact center to the cloud together with Amazon Connect\\n<\\\/h2>\\n        [hubspot type=form portal=25477004 id=41a92db2-b115-4f76-987e-8c373aea367c]\\n    <\\\/div>\\n<\\\/div>\"},\"name\":\"CTA\"}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-3\"}}]}],\"name\":\"Ihr Einstieg in die Modernisierung\"}],\"version\":\"4.4.18\",\"yooessentialsVersion\":\"2.2.31\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Amazon Connect \u2013 AWS Contact Center From today\u2019s contact center to a future-ready service platform. With Amazon Connect and tecRacer, you modernize your contact center in a scalable, efficient, and future-proof way. Request a consultation Let\u2019s take your contact center to the cloud together with Amazon Connect &nbsp; Aws Premium Consuting Partner Advanced Tier Training [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":10108,"parent":6553,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-10759","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Amazon Connect - tecRacer<\/title>\n<meta name=\"description\" content=\"Amazon Connect is a highly flexible and scalable contact center that is easy to implement. 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