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CCW Berlin 2025

As Europe’s largest congress trade fair for innovative customer dialog, the Contact Center World offers you exactly the right platform to get to know future-proof solutions for excellent customer service.

You will find us this year, together with AWS, in the “World of Business Intelligence” concept area in Hall 2.

We look forward to showing you how you can optimize your customer interactions at four themed counters:

  • Amazon Connect: Omnichannel Made Easy – Unite Your Customer Touchpoints
  • Amazon Q & Bedrock AI Agents: Empowering Next-Gen Contact Centers
  • Amazon QuickSight Smart Analytics: Transform Data into Decisions – AI-Powered Analytics for Superior Performance
  • Amazon Connect Contact Lens: Advanced Conversation Analytics – Turn Every Customer Contact into a Strategic Advantage

Don’t miss our talk on 26.02.25 at 12:45 pm in the Messeforum, Hall 3: “Digitale Transformation des Kundenservice bei RheinEnergie mit Amazon Connect und Salesforce”
Speakers: Niklas Heußen, Product Owner, RheinEnergie AG and Max Wall, Go-To-Market Manager, tecRacer

Date
25. – 27.02.2025

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